About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.The Four Seasons Resort and Residences Whistler is looking for a Sidecut Restaurant Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.
About the role:
The Sidecut Restaurant Manager is responsible for overseeing the daily operations of a Sidecut restaurant. They are responsible for ensuring excellent customer service, managing the restaurant staff, maintaining quality standards, and maximizing profitability. The manager plays a crucial role in creating a positive dining experience for customers while ensuring efficient and smooth restaurant operations.
What you will do:
Staff Management: 30%
Recruit, train, and supervise the restaurant staff, including waitstaff, server assistant and host.
Schedule shifts and manage staff rotations to ensure optimal coverage during peak hours. Ensure payroll is processed in timely manner.
Provide coaching, guidance, and performance feedback to employees to maintain high service and performance standards.
Foster a positive work environment, encourage teamwork, and resolve any staff-related issues or conflicts to enforce Golden Rule.
Customer Service and Guest Experience: 30%
Maintain a strong focus on guest satisfaction, ensuring that guests have an exceptional dining experience.
Interact with customers, handle complaints or concerns, and address any issues promptly and professionally.
Monitor service quality, table turnover, and overall guest satisfaction, taking appropriate actions to improve where necessary. Keep Open Table inventory at optimum level
Regularly review customer feedback on Medallia, Open Table, Google and direct feedback via glitches and email and follow up with guest to ensure proper resolution and make necessary adjustments to improve service and exceed guest expectations.
Operations and Financial Management: 20%
Oversee daily restaurant operations, including opening and closing procedures, ensuring compliance with health and safety regulations.
Manage inventory, ordering, and stock control to minimize waste and maximize profitability. Ensure month end inventories are completed in a timely manner and comments updated for variance reports
Analyze financial reports, such DRR, forecast sheets, P&L's and budgets, to identify areas for improvement and implement strategies to achieve financial targets in collaboration with Marketing and culinary team.
Implement cost-control measures, monitor expenses, and work towards optimizing operational efficiency. Keep close eye on labor and Opex costs and work with Purchasing to secure best products at best pricing
Collaborate with the marketing team to develop and implement promotions, special events, and marketing initiatives to attract and retain customers.
Menu Development and Quality Control: 10%
Work closely with the culinary team to develop and refine the steakhouse menu, ensuring a diverse selection of high-quality dishes.
Ensure consistent food quality, presentation, and portion sizes through regular inspections and staff training.
Monitor food preparation, cooking techniques, and adherence to food safety standards to maintain excellence in food quality.
Ensure staff has proper tools & training to deliver exceptional guest experience
Compliance and Regulations: 10%
Ensure compliance with local, provincial, and federal regulations, including health and safety standards, liquor licensing, and employment laws.
Keep PCI compliance and controls in check on regular basis.
Stay updated on industry trends, food safety protocols, and best practices in restaurant management.
What you bring:
Previous experience as a restaurant manager, preferably in a steakhouse or high-end dining establishment.
Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
Excellent customer service and communication skills.
Sound knowledge of restaurant operations, including food and beverage management, staffing, and financials.
Proven track record in driving sales, achieving targets, and managing costs.
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
Knowledge of health and safety regulations and compliance.
Flexibility to work evenings, weekends, and holidays as required
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.
What we offer:
Salary Range: $75,000-$81,000 annually
Monthly Housing Allowance
Annual Incentive Plan
Winter Leisure Pass; ski pass or leisure benefit
Use of the Fitness Facility
Medical, Dental and Sick leave coverage
Company pension plan
Employee Travel Program; complimentary and reduced rates at Four Seasons Worldwide
Excellent Training and Development opportunities
Complimentary meal per shift in our employee dining room
Employee Recognition Programs
Dry Cleaning Services
Onsite parking
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our Sidecut Restaurant Manager be flexible in working mornings, evenings, weekends, and holidays.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it’s like to work for Four Seasons:
Learn more about Four Seasons Whistler on Social Media:
Instagram: @FSWhistler
Twitter: @FSWhistler
We look forward to receiving your application!
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.