About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.
About The Role
Sales Coordinator plays a key role in supporting sales efforts of the hotel. Primary responsibility is to assist the sales team in coordinating and executing various administrative tasks related to sales and client management. Sales Coordinator is also property champion leading relevant key sales systems. This is a perfect role for candidate who has passion and interest in the World of Sales, to gain solid foundation and experience in order to further advance in this career path.
KEY ACTIVITIES
Sales Administration (not limited to):
- Provide administrative support to sales team, including but not limited to drafting proposals, contracts, presentations, reports, rosters, maintaining sales files/document and general communication.
- Assist in managing and maintaining hotel’s client database, ensuring accurate and up-to-date information. Golden Sales & Catering system lead and champion in support of Director of Sales.
- Prepare file turnovers and create permanent files for all client accounts. Maintain assigned files in accordance to guidelines.
- Assist sales team in all aspects of trade show and sales business trip planning.
- Coordinate and manage sales team’s calendar, including scheduling appointments, meetings, and events.
- Assist in preparation of sales reports, performance metrics and analysis to decision making.
- Handle incoming inquiries and leads, promptly responding to customer queries and providing necessary information.
- Facilitate VIP client reservations.
- Create VIP or FAM TRIP Group resumes identifying and communicating traveller’s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met.
- Conduct hotel inspections and assist with familiarizations in absence of sales team members.
- Follow up to assist sales team on business leads.
- Assist sales team to qualify and tele market prospective leads and in-house guests.
- Multi-task and office management
- Maintain office supplies, i.e. stationery, and follow correct ordering procedures.
- Maintain a professional appearance at all times and to conduct personal behaviour in a mature professional business manner when representing the hotel.
- As required, develop ability of client’s negotiation, evaluate, solicit, sell and confirm business. Participate sales meetings and related industry events to represent the hotel and company.
- As required by Director of Sales, support tasks and projects outside of assigned areas for personal development and best interest servicing overall hotel business needs.
WHAT ARE WE LOOKING FOR
- Be a sound analyzer and creative problem solver.
- Be a do-er and implementer.
- Be a team player.
- Develop and use good acumen and be a good business operator.
- Have a strong attention to detail, monitor quality and be obsessively service oriented.
- Be versatile and flexible and maintain composure during stressful times.
- Have interpersonal sensitivity.
PROFESSIONAL QUALIFICATIONS:
- Reading, writing and oral proficiency in Japanese and English languages.
- Good personal & professional references.
- Working computer skills and knowledge including but not limited to Internet, Outlook, Microsoft Office (Excel, Word, PowerPoint), Opera, Golden Sales & Catering, etc.