ASSISTANT MANAGER – RESTAURANT OPERATIONS & INFORMATION MANAGEMENT

Company: The Upper House Grill & Bar
Location: Funan Mall, Level 7, Lobby A, Singapore
Position: Assistant Manager
Department: Restaurant Operations & Administration
Reports To: Restaurant Manager / Director

Job Summary

We are looking for a responsible and well-organised Assistant Manager to support the daily operations of The Upper House Grill & Bar. The role combines restaurant management, staff coordination, customer service, administrative duties, information management, and business reporting.

The ideal candidate should have a bachelor’s degree in information science or a related field, with strong organisational, analytical, communication and problem-solving skills.

Key Responsibilities

• Assist the Restaurant Manager in managing daily restaurant operations.

• Supervise and coordinate front-of-house and back-of-house staff.

• Ensure smooth service operations, especially during busy periods and events.

• Monitor customer service standards and handle customer feedback professionally.

• Assist with staff scheduling, attendance, training and daily task allocation.

• Maintain accurate operational records, sales reports, inventory records and staff documentation.

• Collect and analyse restaurant sales, customer and operational information to support management decision-making.

• Prepare daily, weekly and monthly reports for management.

• Manage restaurant POS, reservation systems, digital platforms and other information systems.

• Coordinate with suppliers, mall management, contractors and external service providers when required.

• Assist with inventory monitoring, purchasing coordination and stock control.

• Support promotional activities, events, live-band nights and special functions.

• Assist in maintaining the restaurant's social media and digital customer communication platforms.

• Ensure company policies, food safety requirements, workplace procedures and operational standards are followed.

• Identify operational issues and recommend improvements to management.

• Maintain confidentiality and proper handling of company and customer information.

• Perform other administrative and operational duties assigned by management.

Requirements

• Bachelor’s Degree in Information Science, Information Systems, Business Administration, Hospitality Management, or a related discipline.

• Previous experience in restaurant, hospitality, administration or operations is preferred.

• Strong computer skills, including Microsoft Office and database/reporting systems.

• Good analytical and information management skills.

• Excellent communication and interpersonal skills.

• Strong leadership and team-management abilities.

• Able to work under pressure in a fast-paced restaurant environment.

• Customer-focused, responsible and proactive.

• Willing to work evenings, weekends and public holidays when required.

Preferred Skills

• POS and restaurant reservation system experience.

• Basic data analysis and reporting skills.

• Knowledge of digital marketing and social media platforms.

• Experience in staff scheduling and operational planning.

• Good knowledge of Singapore F&B operations and workplace requirements.

Employment Type: Full-Time
Working Location: The Upper House Grill & Bar, Funan Mall, Level 7, Lobby A