COFFEE SHOP SUPERVISOR

Core Responsibilities

1. Daily Floor Operations

Shift Management:

Opening and closing the outlet, checking inventory, and ensuring all equipment (e.g., espresso machines, POS systems, chillers) is functional.

Cash Handling:

Managing cash drawers, performing daily sales reconciliation, and handling safe drops.

Problem Solving:

Resolving customer complaints quickly and managing sudden operational bottlenecks (e.g., long queues or tech glitches).

2. Staff Management & Leadership

Rostering:

Preparing weekly or monthly shift schedules to ensure optimal staffing during peak hours while keeping labor costs within budget.

Training:

Onboarding new hires on company service standards, POS operations, and workplace safety.

Performance Monitoring:

Motivating the team, ensuring staff follow grooming standards, and conducting basic performance evaluations.

3. Food Safety, Hygiene & Compliance

Quality Control:

Ensuring food and beverage presentation, taste, and temperature meet established brand standards.

Sanitation Audits:

Enforcing strict cleanliness guidelines (e.g., SFA guidelines in Singapore) across the dining area, counters, and food preparation spaces.

Compliance:

Maintaining strict adherence to workplace safety regulations and food handling certifications.

4. Inventory & Supplier Coordination

Stock Ordering:

Monitoring ingredient levels, ordering supplies from approved vendors, and minimizing food waste or stockouts.

Receiving Goods:

Inspecting delivery quality and quantity, ensuring proper storage (e.g., FIFO method).