The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for
the strategic planning, management, and marketing of commercial real estate,
hospitality (including Nanyang Executive Centre) and auxiliary services (car
parks and shuttle bus services) in NTU main campus and NTU@one-north.
The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently
undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a
premier venue for corporate training, retreats and private events.
We are seeking an experienced and dynamic Events, F&B Sales and Services Manager
to lead the planning and execution of events at the Nanyang Executive Centre. In
this pivotal role, you will oversee the complete event lifecycle—from initial
inquiry to post-event evaluation—ensuring seamless operations and exceptional
client experiences. You will serve as the primary liaison between clients,
internal stakeholders, and vendors (particularly F&B vendor), transforming event
visions into successful realities while driving revenue growth and operational
excellence.
Key Responsibilities:
Event Operations and Management
* Oversee the complete lifecycle of events, from inquiry and booking to
execution and close-out.
* Coordinate with all relevant departments concerned to ensure that all events
are carried out smoothly and successfully.
* Conduct pre-event site inspections and post-event walk-throughs and manage
required event documentation.
* Ensure event spaces are set up to client requirements, including layout,
equipment, and amenities.
* Negotiate and manage contracts with external vendors, as and when required.
* Coordinate logistics (e.g. catering, equipment, staff scheduling, and
transportation) as required.
* Ensure SOPs, such as Workplace Safety, are strictly followed during all
events.
* Gather feedback and conduct post-event evaluations, analysing successes and
identifying areas for improvement to inform future planning.
Budget and Forecast
* Develop business plans, working to achieve the revenue targets.
* Promote NEC event spaces to non-university clients to maximise utilisation
and revenue potential.
* Prepare, monitor, and reconcile departmental budget and monthly forecasts.
Client and Stakeholder Management
* Serve as the primary liaison with internal university stakeholders to
understand and prioritise their event needs.
* Establish and maintain good rapport with clients to encourage repeat
business.
Requirements:
* Bachelor’s degree in Event Management, Business Administration, hospitality
or relevant discipline. Diploma holders with extensive experience may be
considered.
* Minimum of 3 years’ experience in a similar capacity in the hospitality
industry.
* Prior experience managing or overseeing outsourced F&B vendors and operations
in an events or hospitality setting will be highly advantageous.
* Excellent verbal and written communication skills for interacting with
various departmental colleagues, clients and vendors.
* Portray a positive attitude towards any challenges met and the drive to
excel.
* Strong interpersonal skills, to build relationships with clients, vendors,
and staff, and for collaborating effectively to ensure event success.
* Good negotiation skills, to secure the best prices and favorable terms with
venues, suppliers, and contractors to improve the event's overall value and
experience.
We regret to inform that only shortlisted candidates will be notified.
Hiring Institution: NTU
