Supervisor, Airport Meet & Greet

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Operational Related

• Assist Manager to supervise meet and greet operations according to organization operating procedures, policies and service standards.

• Collaborate closely with internal departments to ensure seamless guests’ experience.

• Review manpower allocation according to operational needs.

• Respond and resolve any guest feedback in a timely and professional manner.

• As and when required, support Ambassadors with meet and greet service.

• Prepare reports as required by Management.

• Contribute ideas and collaborate in the execution of on-going initiatives.

• Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team.

• Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.

• Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests’ preferences.

• Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information.

Departmental Rel​ated

• Exemplifies the OneMBS Values at all times.

• The ability to display, at all times, a friendly, courteous and professional manner in communicating with guests and team members.

• Demonstrate an enjoyment and enthusiasm for work through effective relationships by adopting a “can do” approach to tasks.

• Implement and practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)

• Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest.

• Perform any other tasks as assigned by Management.

Job Requirements

Education & Certification

• Secondary education preferred
• Certificate in Hospitality Management from a recognized institution is an added advantage

Experience

• Minimum 3 years in a customer service role or 1 year in a supervisory/management role
• Prior experience in a hospitality or tourism related industry is preferred

Other Prerequisites

• Proficiency in English
• Impeccably well-groomed
• Exceptional guest relations and communication skills
• High attention to details
• Ability to multi-task and work efficiently in a fast-paced environment
• Proven leadership skills and ability to work with minimal supervision
• Excellent planning and executive skills
• A team player and takes initiative to assist other Team Members when required
• “Can Do” attitude and mindset
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.