Waiter/Waitress

About Us

CHAO YUAN is a well-loved establishment specializing in authentic Teochew cuisine, known for our warm hospitality and traditional dining experience. We are looking for friendly, energetic Waiters/Waitresses to join our front-of-house team and provide excellent service to our guests.

Job Summary

The Waiter/Waitress will be responsible for welcoming guests, taking orders, serving food and beverages, and ensuring a pleasant dining experience from start to finish, while maintaining cleanliness and following restaurant service standards.

Key Responsibilities

• Greet and seat guests in a warm, courteous manner
• Present menus and provide recommendations, including explaining Teochew dishes to guests
• Take accurate food and beverage orders and relay them to the kitchen/bar
• Serve food and drinks promptly and professionally
• Check in with guests to ensure satisfaction and attend to additional requests
• Handle bill settlement and process payments accurately
• Clear and reset tables promptly between guests
• Maintain cleanliness and tidiness of the dining area
• Assist with basic table setup and closing duties
• Communicate special requests (e.g., dietary restrictions, allergies) to kitchen staff
• Handle guest feedback or complaints politely and escalate to supervisor when needed
• Work as part of a team to ensure smooth restaurant operations, especially during peak hours

Requirements

• Prior experience as a waiter/waitress or in F&B service is an advantage
• Friendly, outgoing personality with good communication skills
• Ability to work in a fast-paced environment and multitask
• Physically fit and able to stand/walk for extended periods, and carry trays
• Team player with a positive attitude
• Willingness to work shifts, including weekends and public holidays
• Basic English and Mandarin/Teochew dialect preferred (for communicating with guests and staff)

What We Offer

• Benefits — e.g., meals provided, medical benefits
• On-the-job training provided
• Friendly and supportive work environment
• Opportunities for growth within the company